JustLikeAtHome

British groceries delivered at your doorstep

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You are here: Home / Archives for FAQs
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I can’t find the answer to my question, what should I do?

May 17, 2015 By John Stevenson Leave a Comment

Please check our terms and conditions section, if you still have not received the answer, please send us an email and we will reply as quickly as possible.

Filed Under: FAQs

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I made an order but I made a mistake and have already paid, what should I do?

May 17, 2015 By John Stevenson Leave a Comment

Please contact us to let us know what you don’t need and we will take it off your order and refund you for those products.

Filed Under: FAQs

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How long will my products take to arrive?

May 17, 2015 By John Stevenson Leave a Comment

Depending on when you connect to our website it could be from 2 days to MAXIMUM of 14 so please remember to stock up with your favourite items and check regularly available delivery dates. Our promotion section will be next day or 2 days maximum delivery (not including weekends).

Filed Under: FAQs

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I ordered a product but received the wrong one, what should I do?

May 17, 2015 By John Stevenson Leave a Comment

You can give us back the product and we will change it in your next order or alternatively refund you.

Filed Under: FAQs

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Can we pick our order up to avoid transport costs?

May 17, 2015 By John Stevenson Leave a Comment

You cannot pick products up, the only way to get your products is through our JustLikeAtHome delivery service.

Filed Under: FAQs

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How much does delivery cost?

May 17, 2015 By John Stevenson Leave a Comment

Depending on where you live from Fontainebleau centre, our postcode system will state the delivery cost when you order, it does not calculate on the weight of the order, only the distance.

Filed Under: FAQs

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What happens if I pick a date but have an urgency and not present at the time my goods are delivered?

May 17, 2015 By John Stevenson Leave a Comment

If you have informed us beforehand, we will set a new delivery time, if not, a second charge will be applied to redeliver your goods.

Filed Under: FAQs

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What happens if my product is damaged?

May 17, 2015 By John Stevenson Leave a Comment

Please provide us with your bill. If we are satisfied it was bought from us we will refund the amount to your account.

Filed Under: FAQs

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The day I want to be delivered is not available?

May 17, 2015 By John Stevenson Leave a Comment

If this is the case please contact us before ordering, this date may be full but one of our clients may be able to change or we could deliver out of hours, early morning or late evening.

Filed Under: FAQs

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Is the payment system safe to use?

May 17, 2015 By John Stevenson Leave a Comment

All our payment systems are under 100% security and PayPal is known worldwide.

Filed Under: FAQs

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Top Rated Products

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Hours & Info

John Stevenson
9 bis bd magenta
parc du pavillon bleu
bat N°6
77300 Fontainebleau
+33664191204
Monday to Friday
9am to 10pm

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