Please check our terms and conditions section, if you still have not received the answer, please send us an email and we will reply as quickly as possible.

Please contact us to let us know what you don’t need and we will take it off your order and refund you for those products.

Depending on when you connect to our website it could be from 2 days to MAXIMUM of 14 so please remember to stock up with your favourite items and check regularly available delivery dates. Our promotion section will be next day or 2 days maximum delivery (not including weekends).

You can give us back the product and we will change it in your next order or alternatively refund you.

You cannot pick products up, the only way to get your products is through our JustLikeAtHome delivery service.

Depending on where you live from Fontainebleau centre, our postcode system will state the delivery cost when you order, it does not calculate on the weight of the order, only the distance.

If you have informed us beforehand, we will set a new delivery time, if not, a second charge will be applied to redeliver your goods.

Please provide us with your bill. If we are satisfied it was bought from us we will refund the amount to your account.

If this is the case please contact us before ordering, this date may be full but one of our clients may be able to change or we could deliver out of hours, early morning or late evening.

All our payment systems are under 100% security and PayPal is known worldwide.